Norden House Surgery

Avenue Road, Winslow, Bucks, MK18 3DW

Current time is 06:55 - Sorry, we're closed

NHS

Telephone: 01296 713434

Out of Hours: 111

Spring Update

Posted on April 14th, 2022

Dear Patients

We hope you will find the following update informative.

Staff Sickness:   As a result of following the infection control measures required by the NHS, we kept most of our staff safe from COVID during 2020 and 2021. However, with the emergence of the more transmissible omicron variant and the easing of infection control measures in the community, since the start of 2022, we have had at least one member of staff off due to this, including members of our medical and nursing teams. This, combined with long-term sickness, has been very challenging at times. We are very grateful to our amazing team who have stepped up and worked extra shifts. Please continue to be kind to our frontline staff who are, frankly, very tired, but remain committed to doing the best they can for our patients.

May we respectfully remind you that, in line with other organisations in the NHS, we have implemented a zero-tolerance policy and disrespectful, rude, violent, or aggressive behaviour towards our staff will not be tolerated in any circumstances.

Staff changes:  It remains a very uncertain time in the NHS and the recruitment of additional doctors and locums is proving to be very difficult.   Like most practices locally and nationally, we have struggled to retain clinical and admin staff and, despite many rounds of recruitment, are still understaffed in some areas.

Appointments:  We have been reviewing our appointment system and hope to implement some small changes at the end of April, which we hope will make the system work better for both patients and staff.

We need to ensure that patients with urgent problems are managed safely and quickly; and that patients with routine problems are dealt with by the right person at the right time.  We are still coping with COVID (no, it has not “gone away” despite what politicians might say!), increasing cases of long COVID, new problems, a backlog of old problems, long waiting lists in the hospital and a continued requirement to follow NHS infection control rules. We are speaking to and seeing high numbers of patients at the practice, but this is difficult with staff shortages.

For these reasons, we will continue with our current “telephone triage” appointment system which means if you think you need to see a GP, you will speak with a doctor or Advanced Nurse Practitioner first on the phone. If you have a problem and think you need help from a clinical member of the team, please ring the surgery. The receptionist will take some details, they do not make clinical decisions, but will try to guide you to the right member of the team for your problem. There is a limit to how many patients a GP can deal with safely in one day and once this number has been reached, we can only then deal with very urgent problems and may refer patients to NHS 111. If your problem is routine at this stage, you will be asked to ring back another day.

Finally, thank you again for all your support and patience.  We do understand how difficult it all is.

 

3W Health

Opening Times

  • Monday
    08:30 until 18:30
  • Tuesday
    08:30 until 18:30
  • Wednesday
    08:30 until 18:30
  • Thursday
    08:30 until 18:30
  • Friday
    08:30 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Dispensary

  • Monday
    09:00 until 13:00
    14:00 until 18:00
  • Tuesday
    09:00 until 13:00
    14:00 until 18:00
  • Wednesday
    09:00 until 13:00
    14:00 until 18:00
  • Thursday
    09:00 until 13:00
    14:00 until 18:00
  • Friday
    09:00 until 13:00
    14:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED