Patient Access

Posted on August 24th, 2020

We have now completed the merger of our clinical records systems and are officially a merged practice.

The new name for the practice is 3W Health, but as promised, a patient’s principal relationship will be with the practice they were already registered with. For your day to day medical and nursing care needs please contact the practice you know. In time patients will be able, if they wish, to get elements of their care from the other sites but in the short term we recommend you carry on as before.

We are still sorting out some of the “wrinkles” from the merging of systems and undoubtedly one of the most significant of these for Norden House Patients is reconfiguring  access to online services.

From last week we have been e-mailing out new registration details to all patients that use online services so that they can set up a new account. We are working our way through the 7,000 + patients in alphabetical order so we will get to you as soon as possible.

We are recommending a change of service provider as the existing provider (Patient Access) has some issues that are making it difficult for patients to use the services they need. We are suggesting Evergreen Life. They provide the same level of service and are, in our opinion, easier to use. Please follow this link to go to their homepage. https://www.evergreen-life.co.uk/what-we-do/gp-services?gclid=EAIaIQobChMIlvrbltu46gIVj6Z3Ch0t4AsvEAAYASABEgJM-PD_BwE

Once there you will be able to set up an account with the registration details we are sending you via e-mail. Evergreen Life also provide a very intuitive mobile phone app which is again easy to use should you wish to download it.

For help setting up please see the following link. – https://help.evergreen-life.co.uk/ To enable you to link to the practice please search for 3W Health rather than Norden House Surgery. We also have a new ODS Code which is K82070 in case you should be asked for this.

If you are having problems setting up please get in touch with us via our dedicated e-mail 3Whealth.patientaccess@nhs.net and one of our team will get back to you.

We apologise for any inconvenience caused by the changeover but be assured we are working as hard as we can to resolve the issues and return the service to normal.

(July 20)