Norden House Surgery

Avenue Road, Winslow, Bucks, MK18 3DW

Current time is 21:58 - Sorry, we're closed

NHS

Telephone: 01296 713434

Fax: 01296 715439

Out of Hours: 111

Merger of Wing, Whitchurch and Norden House into 3W Health. – Update.

Posted on May 11th, 2020

Due to the COVID 19 Pandemic the merger has been significantly disrupted, though the close working of the three practices has been helpful and supportive throughout the current challenges.

From the 1st April we have merged as far as possible though some of the most significant changes are still to take place.

The first milestone is the merging of the Whitchurch and Wing clinical systems which is now scheduled to take place on Monday 18th of May. The final merger with the Norden House Surgery clinical system is provisionally booked for the 29th June.

This will have some implications for patients as there will be short periods of time when the medical records are not available to staff. As we are currently operating predominantly via the telephone due to the pandemic, this is going to be less disruptive than it might have been.

On Friday 15th May the medical records for Whitchurch Patients will be unavailable from lunchtime. During this time frame we will be asking patients to consider whether their requirement is urgent and if so the message on Whitchurch phone will direct you to call 111 who will triage your call. They will then direct your care as necessary which might include directing you to see any of the GPs in 3W Health as we will all still be open.

There will also be a period on Monday morning of the 18th May when records will be unavailable at both Wing and Whitchurch and, as on the previous Friday, the recommendation will be to call 111 who will deal with your call. All practices will be open, business as usual from lunchtime.

We are sorry for any inconvenience this work will cause and we will do our very best to minimise downtime and return to business as usual (as usual as possible in a pandemic) as quickly as possible. If you have any questions about this or wish to discuss this further, do not hesitate to contact the surgery.

Patient Access and the Database merger

A consequence of the clinical system mergers is that for patients of Whitchurch and Norden House surgery with Patient Access accounts they will become detached from their current practice. The system will identify to patients that their practice has disabled online access and it will ask you to identify a new practice to connect to. This and will be Wing Surgery which can be identified by searching on the Postcode LU7 0NE.

Once you have identified Wing surgery and request to join the new practice it will mention a new registration letter but this is not a requirement.

We will be notified of your re registration and will verify this at our end. Please be advised that the new account can take up to a week to be set up.

It is advised that patients ensure that they are up to date with orders for prescriptions and if you have any concerns or questions please don’t hesitate to contact us.

The first practice to be affected by this will be Whitchurch Surgery when they merge their patient database with Wing Surgery on the 15th May.

We apologise for any inconvenience caused by this.

Opening Times

  • Monday
    08:30 until 18:30
  • Tuesday
    08:30 until 18:30
  • Wednesday
    08:30 until 18:30
  • Thursday
    08:30 until 18:30
  • Friday
    08:30 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Dispensary

  • Monday
    09:00 until 13:00
    14:00 until 18:00
  • Tuesday
    09:00 until 13:00
    14:00 until 18:00
  • Wednesday
    09:00 until 13:00
    14:00 until 18:00
  • Thursday
    09:00 until 13:00
    14:00 until 18:00
  • Friday
    09:00 until 13:00
    14:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED