Friends and Family Test – Results

Would you recommend this service to friends and family?

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Below is a summary of Norden House surgery’s most recent results with the Green stars representing satisfaction with an appointment and the Red Stars representing Dissatisfaction.

Not Recommended (%) 5 Neither/Don’t Know (%) 3 Recommended (%) 92 21/11/2018 to 19/11/2019 All All 3604 Responses 12944 Appointments 28% Response Rate 1259 Verbose Responses

The Numbers 2752 567 92 52 123 18

Not Recommended (%) 5 Neither/Don’t Know (%) 4 Recommended (%) 91 28/09/2017 to 27/09/2018 All All 3221 Responses 12422 Appointments 26% Response Rate 1221 Verbose Responses

The Numbers 2445 486 101 53 115 21