Coronavirus Update.

Posted on March 25th, 2020

During this COVID-19 pandemic we ask for your understanding and support. Please DO NOT come to the surgery for any reason, including collection of medication, if you have ANY symptoms of ; fever, cough or sore throat, even if very mild. We would like to reassure that we are maintaining strict infection control procedures and are working very hard to provide essential general practice services. This is to protect you all and particularly our most vulnerable patients. We will be conducting consultations by telephone wherever possible. Please support us by considering your need to request appointments and bear with us as we make changes to the appointment system. Please expect all our staff to ask you for more information when you request an appointment.

We have increased the numbers of appointments available on line and would request that you only book appointments online or by telephone. Appointments booked online free up the telephone for those that have no access to a computer. We will not be booking appointments at the surgery.

Please be aware that there are delays in preparing prescriptions for patients and this is because of an unprecedented demand from those requesting repeat medication, please be patient with us. In order to allow us to dispense safely we will only be open to collect medication between 2pm and 6pm. Please accept our apologies for any inconvenience but these are challenging times. We will of course review this as soon as capacity allows.

Please follow the Govt and NHS guidelines: Self-isolate for 7 days if you have a fever>37.8, or a new continuous cough. The guidance is being updated regularly please keep checking the national website and www.nordenhousesurgery@nhs.net.

Thanks Norden House Surgery.