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Proposed Merger of Wing Surgery, Whitchurch Surgery and Norden House Surgery Winslow
Whitchurch, Wing and Norden House Surgeries are proposing to merge on 1 April 2020. The partnership between these surgeries will be known as 3W Health, however the existing surgeries names will remain the same.
We are sure you are aware that over the past few years there have been increased pressures placed upon General Practice services. All three surgeries have been performing well and have had ‘good’ recent Care Quality Commission ratings. In order to enhance the services we currently provide, we feel that the best way forward is to merge.
All three surgeries share the same commitment to quality and by merging we will be able to share working arrangements and offer improved services to patients.
We have a growing population with increasingly complex healthcare needs. Merging our practices will make us more resilient, giving us a larger pool of staff to draw from, and allow us to work toward bringing services from hospital into the community for the convenience of patients. It will also give us the opportunity to reduce some of our overhead costs due to economies of scale.
Our doctors, practice nurses and other staff will continue to be available to patients under the proposed new arrangements in the same way as they are at present. Due to the size of the area covered by our practices, there are no plans to close buildings.
Patient registration would not be affected and you would not need to do anything should you wish to stay registered with the proposed new practice. Following the proposed merger, you would have the choice of being seen at any of the three surgery sites or continuing to use your current practice only, as you do now.
We are proud of our practices and the personal care we have maintained over the years and have always been encouraged by the positive feedback and support of our patients. By uniting as one like-minded team we can continue to provide this high quality care in a way that allows us to thrive in the future, making best use of available resources, developing new services and providing seamless care for all of our patients.
We understand that you may have questions and comments about the proposal to merge and we intend to listen to your thoughts in a number of ways:
We have answered some of the questions we think you may have on a list of FAQs (Frequently Asked Questions) and these can be found on all three websites:
- We will hold drop in sessions and members of the team will be available to listen to your comments and answer questions. These sessions are currently being planned and will be publicised in due course.
- Updates will be added to the practice websites as and when they are known and will be displayed in our waiting rooms.
- If you have any specific queries or concerns please write to Noel Ratcliffe at Norden House surgery, Avenue Rd, Winslow, Bucks, MK18 3DW , or email email@example.com
Dr Beth Peel, Dr Rodger Dickson, Dr Joseph Rizzo-Naudi, Dr Diana Straker, Dr Sara Ronaghy, Dr Ruth Mason, Dr Chris Davies & Dr Satheesh Ramasamy.
If you would like to read the Frequently asked Questions please click here.
(31st July 2019)
Primary Care Networks
If you would like to know more please follow the link.
First contact Physio Pilot Project
The surgery is involved in a pilot project exploring the benefits of Advanced Physiotherapists working in General Practice. For the next 6 months there will be a physiotherapist working in this role at Norden House Surgery. The clinics will be every Tuesday.
First Contact Physiotherapists (FCP) are advanced practitioners working within primary care with extensive expertise in the clinical assessment, diagnosis and management of musculoskeletal (MSK) conditions. They see patients with (suspected or diagnosed) MSK conditions as the first point of contact, instead of a GP, and following an assessment call from one of our Doctors you may be booked in with our FCP.
Our FCP for the duration of the pilot is Rhajeev Gaur.
If you would like to know more about FCP's please follow the link to see some FAQ's.
National Cancer Diagnosis Audit
We are taking part in the National Cancer Diagnosis Audit, if you have had cancer please read below.
Buckingham Parkinson’s Café has a new location.
A friendly meeting place offering friendship, support and information for people with Parkinson’s disease and their families.
Now located at Gracewells of Maids Moreton, Church Street, Maids Moreton, MK18 1QF.
On the third Tuesday of every month from 11am until 12.30p.m
For more information please contact Rosemary and Abi by email at firstname.lastname@example.org
or call 0300 123 3678
Surgery Closures for Training
The surgery closes for one afternoon a month for staff training.
Please be advised that on these afternoons the telephones will not be manned and it will not be possible to pick up prescriptions from the dispensary. The surgery will be closed from 13:00 and will reopen the following morning as usual.
Forthcoming dates are as follows:
Tuesday 15th January 2019
Wednesday 13th February 2019
Tuesday 12th March 2019
Tuesday 30th April 2019
Wednesday 22nd May 2019
Wednesday 19th June 2019
Tuesday 9th July 2019
Wednesday 18th September 2019
Tuesday 15th October 2019
Thursday 21st November 2019
Wednesday 15th January 2020
Tuesday 11th February 2020
Thursday 19th March 2020
Doctors have been asked not to prescribe medicines for minor ailments like paracetamol or ibuprofen *
Doctors have been asked not to prescribe a list of medicines for minor ailments. These medicines can be bought from a pharmacy or supermarket. This includes patients who get FREE prescriptions.
The minor ailments are: New sore throat, Conjunctivitis, Coughs, colds and congestion, Cradle cap, Dandruff, Diarrhoea (adults), Dry eyes/sore tire eyes, Earwax, Unusual sweating, Piles, Headlice, Indigestion and heartburn, Child colic, Occasional cold sores, Occasional constipation, Occasional migraine, Insect bites and stings, Mild acne, Minor burns and scalds, Mild cystitis, Mild dry skin, Mild irritant dermatitis, Mild to moderate hay fever, Minor pain, discomfort and fever (eg aches and sprains, headache, period pain, back pain), Mouth ulcers, Nappy rash, Thrush in the mouth, Prevention of tooth decay, Ringworm/athletes foot, Sunburn, Sun protection, Teething/mild toothache, Threadworms, Travel sickness, Warts and verrucae
Community pharmacists are trained to offer help and advise on minor ailments. They will help you if you visit your local pharmacy.
Further information about this is available at: www.buckinghamshireccg.nhs.uk/otc
A patient information leaflet is available at: www.england.nhs.uk/publication/prescribing-of-over-medicines-is-changing
* Patients who need these drugs in regular quantities can continue to get them on repeat prescription.
For further information please contact: Neil Phillips, on 01296 382444 or out of hours on 07825430978
Improved Access to GP Appointments
North Of Aylesbury Improved Access
Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. This means that you can now book an appointment in a practice local to you:
- Up until 8pm from Monday to Friday
- From 8am until 1pm on Saturday
- From 9am until 1pm on Sunday (at one of the three FedBucks Improved Access Hubs located across the county)
North of Aylesbury Improved Access GP Surgeries
Patients registered with any GP Surgery within the North of Aylesbury locality will be able to access this service via the participating surgeries in their area. In North Aylesbury these surgeries are:
- The Swan Practice
- Norden House Surgery
- Ashcroft Surgery
- Edlesborough Surgery
- Wing Surgery
- FedBucks Improved Access Hubs located at Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sundays and Bank Holiday weekends only).
All appointments need to be pre-booked, either in advance or on the day.
How to book an Improved Access appointment
Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment.
This is NOT a walk in service – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary. You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.
Flu Clinics, now booking.
All people who are over the age of 65 years or, who have particular disease risks, are entitled to be immunised annually to reduce their chances of contracting seasonal flu and suffering complications associated with it. For vulnerable people flu can be a very debilitating infection and it can take several weeks to make a complete recovery. In some cases it can cause complications including bronchitis and pneumonia, which may need hospital treatment.
If you are unsure if you are entitled please contact your surgery and they will advise.
At Norden House surgery in Winslow we will be starting our flu vaccination clinics in September and if you are a patient of ours and would like to book your appointment, would suggest you give us a call. Please do not wait to get a letter from us inviting you, just pick up the phone and book. If you work and are entitled to a vaccination we are running Saturday morning clinics throughout October.
We strongly recommend that you have a flu vaccination so please contact the surgery on 01296 713434 to arrange an appointment.’
Patient Support Service
As part of ongoing plans to integrate community services The 'Over 75' team will be broadening their remit and seeing patients who are younger than 75. The skills that they have in supporting, informing, navigating and coordinating care for patients at home will be available for patients of other ages.
As a consequence they will be changing their name to the 'Patient Support Service' and you can see some brief information below about what they can offer. If you would like to know more please contact Noel Ratcliffe, Practice Manager on 01296 713434 option 5.
Patient Support Service
The service aims to give you more choice and support to remain independent in your own home.
The service can visit you at home and:
- Support your independence.
- Help you manage your daily activities.
- Provide relevant information to help you make the best choices.
- Check you are receiving any available care that you require.
- Reduce the loneliness brought about by social isolation.
Contact your surgery to find out more, or telephone 01296 713434 (option 6).
Funded by the Buckinghamshire CCG, North Locality NHS.
How to Get Advice and Treatment
When you are feeling unwell or need medical advice we want to help you as quickly and efficiently as possible. To do this we ask you to speak to a receptionist who will pass your request to a Doctor. A Doctor will then call you back for an initial assessment on the phone, and to arrange whatever is appropriate to address your situation.
If you or the patient is in a critical condition – such as acute chest pain, severe breathing problems, suspected Stroke, serious bleeding or head injury, or anything else for which very urgent medical attention is required, then immediately call 999 for an ambulance.
If you simply need medical advice then you can look at www.nhs.uk or call NHS 111 free 24 hours a day.
For all other conditions, this is how the surgery's system works:
If you can wait a few weeks to see a Doctor then you can make a pre-booked appointment, either through reception or on line (ask the surgery for details of the on-line service if you are not already registered for it).
For all other immediate medical problems, call the surgery on (01296) 713434 between 0830 and 1700 on Monday to Friday. Select option 1 to get through to a receptionist.
- Give the receptionist a brief explanation of your health problem and how urgent you think it is – this will help us to get you the most appropriate help and give the most urgent cases the highest priority.
- Tell the receptionist if you would like to speak to a specific Doctor if that Doctor is available.
- Give the receptionist your full name and the phone number on which a Doctor can call you back – and indicate if there are any times when you will not be able to answer your phone. If you are calling on behalf of someone else who is the patient, then also give the patient's name.
A Doctor (or another medical staff member if appropriate) will call you back as soon as possible to assess your condition. Generally this will happen later the same day – but if you call in the afternoon the call back for non-urgent problems may not be until the following working day.
During the call back the Doctor will provide advice and will decide what further help you need, if any, such as :
- an appointment may be made to see a Doctor in the surgery
- a prescription may be issued for you to collect from the surgery
- an appointment may be made with a nurse or other medical staff member, depending on your needs and who is best qualified to deal with them
- the Doctor may advise you to contact another healthcare provider, such as a pharmacist, dentist, optician, hospital minor injuries unit or casualty department, or to call an ambulance.
Please let us know if you cannot attend an appointment that has been made for you – there will be someone else we can offer it to rather than it be wasted.
Overnight and over weekends
When the surgery is not open, please call NHS on 111, who will be able to offer advice and tell you how to contact the appropriate local out-of-hours medical services.
Are You Interested In Having Your Say?
The surgery currently has a Patient Involvement Group which has a membership of 12 and that meets 4 times a year. The principal role of the group is to provide the patients perspective on the working and development of services at the practice.
This includes constructive feedback on:
New developments at the surgery.
New developments within the NHS and change flowing from this.
The patient experience at the surgery.
The patient/lay person’s view of customary practice at the surgery.
The Group has been considering how to broaden the range of input from patients and in particular those that find it more difficult to be involved in regular meetings. As such it has been agreed to develop a Virtual Patient Reference Group. This would involve inviting patients to join a virtual group that can be communicated with by e-mail at regular intervals and also on an ad hoc basis should issues arise that require a patient perspective.
If this is something that interests you please click on Have Your Say/ Patient Group/ Patient Involvement Group and fill in the form that is there, submitting it online.
Please be mindful that the intention of this is to gather your opinion on a variety of initiatives and have a meaningful debate about new service developments. It is not intended as a forum for individual complaints. If you have a complaint please follow the advice found at Practice Policies/Complaints.
If you would like more information or would like to discuss any aspect of this please contact Noel Ratcliffe, Practice Manager on 01296 713434 option 5 or by e-mail at email@example.com.