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Latest News

August Bank Holiday Pharmacy Opening Hours

Bank Holiday Pharmacy Opening in Bucks.

Patient Support Service

As part of ongoing plans to integrate community services The 'Over 75' team will be broadening their remit and seeing patients who are younger than 75. The skills that they have in supporting, informing, navigating and coordinating care for patients at home will be available for patients of other ages.
As a consequence they will be changing their name to the 'Patient Support Service' and you can see some brief information below about what they can offer. If you would like to know more please contact Noel Ratcliffe, Practice Manager on 01296 713434 option 5.
May 18

Surgery Closures for Training

The surgery closes for one afternoon a month for staff training.

Please be advised that on these afternoons the telephones will not be manned and it will not be possible to pick up prescriptions from the dispensary. The surgery will be closed from 13:00 and will reopen the following morning as usual.

The remaining dates for this year are as follows:

Wednesday 13th June 2018

Tuesday 10th July 2018

Wednesday 12th September 2018

Wednesday 17th October 2018

Tuesday 13th November 2018

Tuesday 15th  January 2019

Wednesday 13th February 2019

Tuesday 12th March 2019

May 18

New Parkinsons Cafe in Buckingham.

May 18

Care Quality Commission Inspection.

The Care Quality Commission will be inspecting the practice on Monday 14th May 2018. Your feedback to the inspection team is a useful part of this. There are currently feedback cards in reception for patients to complete. Inspectors are also likely to want to speak to patients coming for appointments on the day if they have time.
If you would like to know more about what the CQC does, please follow the link below.

May 18

May Bank Holiday 2018 Pharmacy Opening Hours in Your Area.

Pharmacy opening hours on bank holidays are voluntary and are, therefore, subject to change. There may be changes to normal pharmacy opening hours during the May bank holiday period. Patients are advised to check if pharmacies are open by telephone before making a journey. Local pharmacy details can be found on the NHS Choices website at under ‘More Services’.

Monday 7th May 2018(Early May bank holiday)
Monday 28th May 2018(Spring bank holiday)


Consult Pharmacy, 172 Tring Road, HP20 1JR

Tel: 01296 432696

Morrisons Pharmacy, Morrisons Supermarket, Station WayHP20 2HX

Tel: 01296 399705

Tesco Pharmacy, Broadfields, Bicester Road, HP19 3BU

Tel: 01296 568847

Tesco Pharmacy2,  Hazells Corner, Tring Road, HP20 1PQ

Tel: 01296 568447


Boots the Chemist, 4-5 High Street, OX9 2BU

Tel: 01844 213882


Tesco Pharmacy, London Road, MK18 1AB

Tel: 01280 403647

April 18

Practice Closure Due to Staff Training - 19 April 2018

The Surgery will be closed from 1pm on the afternoon of Thursday 19th April.

For urgent medical help and advice please call the NHS111 service by dialling 111. For all other enquiries including repeat prescriptions the surgery reopens at 8.30am the following  morning.

April 18

Additional Access to GP Services and Clinics over the Easter Period.

As part of the government's pledge to provide 7 day care, our practice will be part of a scheme which will provide additional access to patients during evenings and at weekends and throughout Bank Holiday periods.

The practices currently involved in the scheme are Norden House Surgery, The Swan Practice, Wing Surgery Stewkley Road and Whitchurch Surgery.  We will be working as a federation to provide these additional out-of-hours appointments each week.

Each surgery will be providing services at different times and on different days, however you will be able to book into an available slot at ANY of the participating surgeries.  With your consent then the clinician who sees you will have access to view your medical record. Please note that if you feel an onward referral to a specialist or any further investigations may be required, then it may be better to arrange an appointment with your own doctor, however, this is not essential

These appointments will be aimed at extending routine GP care and have the additional benefit of responding to 111 requests during the opening times.

To book an appointment for routine care during these clinic periods, please call your GP practice in normal working hours.

If you require an urgent GP appointment when your surgery is closed then you will need to call 111. They will direct the request to the surgery providing cover at that time.

This service will NOT replace the current urgent 111 service at all other times. 

April 2018

Chlamydia Screening “drop in” Session

Norden House Surgery is hosting a Chlamydia Screening “drop in” session on Thursday 22nd March between 5.30pm and 7.30pm.  All patients aged between 16 and 24 are invited to attend to pick up a screening pack.


Chlamydia is a very common sexually transmitted infection that in three-quarters of cases causes no symptoms.  Long term infection with chlamydia can cause infertility and ongoing pelvic and testicular inflammation and pain.  Often the only way of picking it up early is to screen for it.


Screening is entirely confidential and you are able to self-test in a pain-free manner. A member of the Terence Higgins Trust will be available should you wish to discuss this screening further.


Come along on Thursday 22nd March between 5.30pm and 7.30pm to pick up a screening pack.

March 2018

National Diabetes Audit

Norden House Surgery is taking part in the National Diabetes Audit (NDA). The NDA checks whether people with diabetes are getting good care.

The NDA collects information about diabetes care from GP practices and hospitals. This information helps the NHS to improve care. The use of NDA information is controlled by law and strict rules of confidentiality.The NDA is managed by NHS Digital (formerly known as the Health and Social Care Information Centre (HSCIC)), working with Diabetes UK and Public Health England.

Taking part in the NDA can help improve understanding of the quality of care for people with diabetes. But you can choose not to take part if you have concerns.

If you would like more info please follow the link below.

National Diabetes Audit information for patients.

December 2017

How to Get Advice and Treatment

When you are feeling unwell or need medical advice we want to help you as quickly and efficiently as possible.  To do this we ask you to speak to a receptionist who will pass your request to a Doctor. A Doctor will then call you back for an initial assessment on the phone, and to arrange whatever is appropriate to address your situation.

If you or the patient is in a critical condition – such as acute chest pain, severe breathing problems, suspected Stroke, serious bleeding or head injury, or anything else for which very urgent medical attention is required, then immediately call 999 for an ambulance.

If you simply need medical advice then you can look at or call NHS 111 free 24 hours a day.

For all other conditions, this is how the surgery's system works:

If you can wait a few weeks to see a Doctor then you can make a pre-booked appointment, either through reception or on line (ask the surgery for details of the on-line service if you are not already registered for it).

For all other immediate medical problems, call the surgery on (01296) 713434 between 0830 and 1700 on Monday to Friday.  Select option 1 to get through to a receptionist.

  • Give the receptionist a brief explanation of your health problem and how urgent you think it is – this will help us to get you the most appropriate help and give the most urgent cases the highest priority.
  •  Tell the receptionist if you would like to speak to a specific Doctor if that Doctor is available.
  • Give the receptionist your full name and the phone number on which a Doctor can call you back – and indicate if there are any times when you will not be able to answer your phone. If you are calling on behalf of someone else who is the patient, then also give the patient's name.

A Doctor (or another medical staff member if appropriate) will call you back as soon as possible to assess your condition. Generally this will happen later the same day – but if you call in the afternoon the call back for non-urgent problems may not be until the following working day.

During the call back the Doctor will provide advice and will decide what further help you need, if any, such as :

  • an appointment may be made to see a Doctor in the surgery
  • a prescription may be issued for you to collect from the surgery
  • an appointment may be made with a nurse or other medical staff member, depending on your needs and who is best qualified to deal with them
  • the Doctor may advise you to contact another healthcare provider, such as a pharmacist, dentist, optician, hospital minor injuries unit or casualty department, or to call an ambulance.

 Please let us know if you cannot attend an appointment that has been made for you – there will be someone else we can offer it to rather than it be wasted.

 Overnight and over weekends

 When the surgery is not open, please call NHS on 111, who will be able to offer advice and tell you how to contact the appropriate local out-of-hours medical services.

(November 2017)

This animation is a whistle-stop tour of how the NHS works in 2017 and how it is changing.

(November 2017)

Flu Clinics, now booking.

All people who are over the age of 65 years or, who have particular disease risks, are entitled to be immunised annually to reduce their chances of contracting seasonal flu and suffering complications associated with it. For vulnerable people flu can be a very debilitating infection and it can take several weeks to make a complete recovery. In some cases it can cause complications including bronchitis and pneumonia, which may need hospital treatment.

If you are unsure if you are entitled please contact your surgery and they will advise.

At Norden House surgery in Winslow we will be starting our flu vaccination clinics in September and if you are a patient of ours and would like to book your appointment, would suggest you give us a call. Please do not wait to get a letter from us inviting you, just pick up the phone and book. If you work and are entitled to a vaccination we are running Saturday morning clinics on the 23rd and 30th September.

We strongly recommend that you have a flu vaccination so please contact the surgery on 01296 713434 to arrange an appointment.’

Surgery Closures for Training

(Nov 2016)

The surgery closes for one afternoon a month for staff training.

Please be advised that on these afternoons the telephones will not be manned and it will not be possible to pick up prescriptions from the dispensary. The surgery will be closed from 13:00 and will reopen the following morning as usual.

The remaining dates for this year are as follows:

Thursday 19 January 2017

Wednesday 15 February 2017

Tuesday 14 March 2017

Tuesday 25 April 2017

Tuesday 16 May 2017

Thursday 15 June 2017

Wednesday 12 July 2017

Tuesday 12 September 2017

Wednesday 11 October 2017

Thursday 16 November 2017

Thursday 11 January 2018

Tuesday 20 February 2018

Tuesday 13 March 2018

Are You Interested In Having Your Say?

(Dec 2015)

The surgery currently has a Patient Involvement Group which has a membership of 12 and that meets 4 times a year. The principal role of the group is to provide the patients perspective on the working and development of services at the practice.

This includes constructive feedback on:

  • New developments at the surgery. 

  • New developments within the NHS and change flowing from this. 

  • The patient experience at the surgery. 

  • The patient/lay person’s view of customary practice at the surgery.


The Group has been considering how to broaden the range of input from patients and in particular those that find it more difficult to be involved in regular meetings. As such it has been agreed to develop a Virtual Patient Reference Group. This would involve inviting patients to join a virtual group that can be communicated with by e-mail at regular intervals and also on an ad hoc basis should issues arise that require a patient perspective.

If this is something that interests you please click on Have Your Say/ Patient Group/ Patient Involvement Group and fill in the form that is there, submitting it online.

Please be mindful that the intention of this is to gather your opinion on a variety of initiatives and have a meaningful debate about new service developments. It is not intended as a forum for individual complaints. If you have a complaint please follow the advice found at Practice Policies/Complaints.

If you would like more information or would like to discuss any aspect of this please contact Noel Ratcliffe, Practice Manager on 01296 713434 option 5 or by e-mail at

Named Accountable GP for all patients

(Aug 2015)

From the 1st of April 2015, the practice is required under the terms of the latest GP contract to allocate all patients (including children) a named accountable GP who is responsible for patients overall care at the Practice and who will take lead responsibility for the coordination of all services required under the contract.

Having a named GP does not prevent you seeing any other doctor in the practice of your choosing. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.

If you would like to know who you’re named GP is, please ask during your next consultation or at reception.

** Please note: there is no need to telephone the practice for this information. **

If you wish to change your named accountable GP, please inform us and we will make every effort to accommodate your request.

In addition, for patients aged 75 and over the named GP will also:

  • work with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient


  • ensure that these patients have access to a health check

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