Top of Form
Do you like to chat on the phone?
If you have time to make a regular telephone call to someone who would really welcome it, please read on…
As part of an NHS initiative we have a team of volunteers covering the north Buckinghamshire area. They are an important part of the ‘Patient Support Service’ that works with your GP surgeries in the area and help maintain a vital link between the ‘Team’ and some of our patients. We would like to expand this very successful scheme and we are seeking volunteers who can assist us to reach even more people. All you need is a phone and time for a short chat!
What do we need?
Anyone who is happy to chat, on a regular basis, with a person who will welcome your call. These calls can be to any part of the region which means your location is not important. However, we will try to match you with local people who have similar interests. We hold regular local volunteer led training and support with, currently, a team of over twenty volunteers.
Are you interested and would like more information?
Please contact - Keith Hofgartner, Social Prescribing Lead
01296 713434 (Option 6) or email email@example.com
Or visit NorthBucksPatientSupport.info to find out more.
Learning About the Merger – Proposed ‘Drop in’ sessions.
We are currently talking to patients about our proposed merger which we hope will happen on the 1 April 2020. The partnership between these surgeries will be known as 3W Health, however the existing surgeries names will remain the same.
We are proud of our practices and the personal care we have maintained over the years and have always been encouraged by the positive feedback and support of our patients. We are planning to unite as one like-minded team and continue to provide high quality care in a way that allows us to thrive in the future, making best use of available resources, developing new services and providing seamless care for all of our patients. We will become more resilient, have a larger pool of staff to draw from, and can work towards bringing services from hospital into the community for the convenience of patients.
Our doctors, practice nurses and other staff will continue to be available to patients under the proposed new arrangements in the same way and in the same premises as they are at present.
If you would like to know more about the proposal to merge please take a look at our websites (addresses below or enquire in the surgery you are visiting)
We are keen to know what you think of our plans and to this end will be holding drop-in mornings on the following Saturdays in October:
5th October Wing, 12th October Norden House, 26th October Whitchurch
These will be run alongside our Saturday flu clinics between 9am and 12 midday.
If you cannot attend the ‘drop ins’ and have any specific queries or concerns, please write to Noel Ratcliffe at Norden House Surgery, Avenue Rd, Winslow, Bucks, MK18 3DW , or email firstname.lastname@example.org
Flu Clinics, now booking.
All people who are over the age of 65 years or, who have particular disease risks, are entitled to be immunised annually to reduce their chances of contracting seasonal flu and suffering complications associated with it. For vulnerable people flu can be a very debilitating infection and it can take several weeks to make a complete recovery. In some cases it can cause complications including bronchitis and pneumonia, which may need hospital treatment.
If you are unsure if you are entitled please contact your surgery and they will advise.
At Norden House surgery in Winslow we will be starting our flu vaccination clinics in September and if you are a patient of ours and would like to book your appointment, would suggest you give us a call. Please do not wait to get a letter from us inviting you, just pick up the phone and book. If you work and are entitled to a vaccination we are running Saturday morning clinics throughout October.
We strongly recommend that you have a flu vaccination so please contact the surgery on 01296 713434 to arrange an appointment.’
Proposed Merger of Wing Surgery, Whitchurch Surgery and Norden House Surgery Winslow.
Whitchurch, Wing and Norden House Surgeries are proposing to merge on 1 April 2020. The partnership between these surgeries will be known as 3W Health, however the existing surgeries names will remain the same.
We are sure you are aware that over the past few years there have been increased pressures placed upon General Practice services. All three surgeries have been performing well and have had ‘good’ recent Care Quality Commission ratings. In order to enhance the services we currently provide, we feel that the best way forward is to merge.
All three surgeries share the same commitment to quality and by merging we will be able to share working arrangements and offer improved services to patients.
We have a growing population with increasingly complex healthcare needs. Merging our practices will make us more resilient, giving us a larger pool of staff to draw from, and allow us to work toward bringing services from hospital into the community for the convenience of patients. It will also give us the opportunity to reduce some of our overhead costs due to economies of scale.
Our doctors, practice nurses and other staff will continue to be available to patients under the proposed new arrangements in the same way as they are at present. Due to the size of the area covered by our practices, there are no plans to close buildings.
Patient registration would not be affected and you would not need to do anything should you wish to stay registered with the proposed new practice. Following the proposed merger, you would have the choice of being seen at any of the three surgery sites or continuing to use your current practice only, as you do now.
We are proud of our practices and the personal care we have maintained over the years and have always been encouraged by the positive feedback and support of our patients. By uniting as one like-minded team we can continue to provide this high quality care in a way that allows us to thrive in the future, making best use of available resources, developing new services and providing seamless care for all of our patients.
We understand that you may have questions and comments about the proposal to merge and we intend to listen to your thoughts in a number of ways:
We have answered some of the questions we think you may have on a list of FAQs (Frequently Asked Questions) and these can be found on all three websites:
- We will hold drop in sessions and members of the team will be available to listen to your comments and answer questions. These sessions are currently being planned and will be publicised in due course.
- Updates will be added to the practice websites as and when they are known and will be displayed in our waiting rooms.
- If you have any specific queries or concerns please write to Noel Ratcliffe at Norden House surgery, Avenue Rd, Winslow, Bucks, MK18 3DW , or email email@example.com
Dr Beth Peel, Dr Rodger Dickson, Dr Joseph Rizzo-Naudi, Dr Diana Straker, Dr Sara Ronaghy, Dr Ruth Mason, Dr Chris Davies & Dr Satheesh Ramasamy.
If you would like to read the Frequently asked Questions please click here.
(31st July 2019)
Primary Care Networks
If you would like to know more please follow the link.
First contact Physio Pilot Project
The surgery is involved in a pilot project exploring the benefits of Advanced Physiotherapists working in General Practice. For the next 6 months there will be a physiotherapist working in this role at Norden House Surgery. The clinics will be every Tuesday.
First Contact Physiotherapists (FCP) are advanced practitioners working within primary care with extensive expertise in the clinical assessment, diagnosis and management of musculoskeletal (MSK) conditions. They see patients with (suspected or diagnosed) MSK conditions as the first point of contact, instead of a GP, and following an assessment call from one of our Doctors you may be booked in with our FCP.
Our FCP for the duration of the pilot is Rhajeev Gaur.
If you would like to know more about FCP's please follow the link to see some FAQ's.
National Cancer Diagnosis Audit
We are taking part in the National Cancer Diagnosis Audit, if you have had cancer please read below.
Buckingham Parkinson’s Café has a new location.
A friendly meeting place offering friendship, support and information for people with Parkinson’s disease and their families.
Now located at Gracewells of Maids Moreton, Church Street, Maids Moreton, MK18 1QF.
For more information please contact Rosemary and Abi by email at firstname.lastname@example.org
or call 0300 123 3678
Surgery Closures for Training
The surgery closes for one afternoon a month for staff training.
Please be advised that on these afternoons the telephones will not be manned and it will not be possible to pick up prescriptions from the dispensary. The surgery will be closed from 13:00 and will reopen the following morning as usual.
Forthcoming dates are as follows:Tuesday 15th October 2019
Thursday 21st November 2019
Wednesday 15th January 2020
Tuesday 11th February 2020
Thursday 19th March 2020
Thursday 23rd April 2020
Tuesday 19th May 2020
Thursday 18th June 2020
Wednesday 15th July 2020
Tuesday 22nd Sept 2020
Wednesday 21st Oct 2020
Thursday 19th Nov 2020
Wednesday 20th Jan 2021
Tuesday 9th Feb 2021
Thursday 18th March 2021(Oct 19)
Doctors have been asked not to prescribe medicines for minor ailments like paracetamol or ibuprofen *
Doctors have been asked not to prescribe a list of medicines for minor ailments. These medicines can be bought from a pharmacy or supermarket. This includes patients who get FREE prescriptions.
The minor ailments are: New sore throat, Conjunctivitis, Coughs, colds and congestion, Cradle cap, Dandruff, Diarrhoea (adults), Dry eyes/sore tire eyes, Earwax, Unusual sweating, Piles, Headlice, Indigestion and heartburn, Child colic, Occasional cold sores, Occasional constipation, Occasional migraine, Insect bites and stings, Mild acne, Minor burns and scalds, Mild cystitis, Mild dry skin, Mild irritant dermatitis, Mild to moderate hay fever, Minor pain, discomfort and fever (eg aches and sprains, headache, period pain, back pain), Mouth ulcers, Nappy rash, Thrush in the mouth, Prevention of tooth decay, Ringworm/athletes foot, Sunburn, Sun protection, Teething/mild toothache, Threadworms, Travel sickness, Warts and verrucae
Community pharmacists are trained to offer help and advise on minor ailments. They will help you if you visit your local pharmacy.
Further information about this is available at: www.buckinghamshireccg.nhs.uk/otc
A patient information leaflet is available at: www.england.nhs.uk/publication/prescribing-of-over-medicines-is-changing
* Patients who need these drugs in regular quantities can continue to get them on repeat prescription.
For further information please contact: Neil Phillips, on 01296 382444 or out of hours on 07825430978
Improved Access to GP Appointments
North Of Aylesbury Improved Access
Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. This means that you can now book an appointment in a practice local to you:
- Up until 8pm from Monday to Friday
- From 8am until 1pm on Saturday
- From 9am until 1pm on Sunday (at one of the three FedBucks Improved Access Hubs located across the county)
North of Aylesbury Improved Access GP Surgeries
Patients registered with any GP Surgery within the North of Aylesbury locality will be able to access this service via the participating surgeries in their area. In North Aylesbury these surgeries are:
- The Swan Practice
- Norden House Surgery
- Ashcroft Surgery
- Edlesborough Surgery
- Wing Surgery
- FedBucks Improved Access Hubs located at Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sundays and Bank Holiday weekends only).
All appointments need to be pre-booked, either in advance or on the day.
How to book an Improved Access appointment
Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment.
This is NOT a walk in service – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary. You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.