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Friends and Family Test - Results

Would you recommend this service to friends and family?

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Below is a summary of Norden House surgery's most recent results with the Green stars representing satisfaction with an appointment and the Red Stars representing Dissatisfaction.


Not Recommended
(%)
5
Neither/Don't Know
(%)
4
Recommended
(%)
91
28/09/2017 to 27/09/2018
All
All
3221 Responses
12422 Appointments
26% Response Rate
1221 Verbose Responses
The Numbers
2445
486
101
53
115
21



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